Privacy Policy

Premium Real Property, with its registered office at Rua Dr Francisco Zagalo n3 and NIPC 517954486, is the owner of the domain 24946-1.ep.egorealestate.com, where its WEBSITE is hosted.

Premium Real Property IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CLIENTS AND WEBSITE USERS, AND HAS THEREFORE DESIGNED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN.

THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, SO WE RECOMMEND THAT YOU READ IT TO FIND OUT THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.

Our privacy policy is in accordance with the applicable Portuguese legislation, namely Law no. 58/2019, of 8 August, on the Protection of Personal Data, other applicable national laws and under the European General Data Protection Regulation, 2016/679, of 27 April (‘GDPR’). Data protection legislation is subject to revision, so we recommend that you regularly consult our privacy statement. For guidance only, you can consult the website www.cnpd.pt. This website complies with national and EU legislation. The Portuguese courts will have exclusive jurisdiction over any dispute arising from the use of this website.

1. WHAT IS THIS POLICY ABOUT?

1.1 This Privacy Policy explains how we collect and process personal data that is necessary for the provision of services that are available through the WEBSITE.

1.2 Examples of such services are subscribing to newsletters or being able to contact us and send us your application.

1.3 The aim is for these services to be provided in an expedient and hassle-free manner, describing the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1 Personal data is any information relating to a person which identifies that person or makes that person identifiable, regardless of the nature and medium of the information, including the sound and image of the person.

2.2 Examples of personal data we collect are name, surname, e-mail address, and telephone or mobile phone number.

2.3 Identifiable means a person who can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements of his or her physical, physiological, mental, economic, cultural or social identity.

3.HOW WILL WE USE YOUR PERSONAL DATA?
3.1. Premium Real Property will use the personal data you provide us with for the following purposes:
(a) To analyse and respond to your messages, customer support and requests for information;

(b) To analyse and follow up on your application to work with Premium Real Property;

(c) To send you newsletters or other publications that you have requested and/or that may be of interest to you;
(d) To manage the WEBSITE;
(e) To keep a record of your contact details;
(f) For commercial purposes, such as analysing data, audits;

(g) For fraud prevention and information systems security;

(h) For adapting, improving and modifying services, in particular by identifying usage trends, or to determine the effectiveness of promotional campaigns.

3.2 These personal data processing operations are an essential tool for your satisfaction and for Premium Real Property's activity and are carried out in accordance with applicable legislation and best practices.

3.3 Your personal data will not be reused for other purposes that have not been previously identified or that are unrelated to the purposes for which they were initially collected.

4.WHAT ARE THE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?
4.1.The personal data that Premium Real Property processes has specific grounds, depending on the purposes for which it is collected.
4.2 In the table below you can see the grounds for the purposes identified above:

PURPOSE
GROUND
DATA COLLECTED
To analyse and respond to your messages, customer support and requests for information.
Consent for this purpose.
Name, telephone number, email address.
To be able to send you newsletters or other publications that you have requested and/or that may be of interest to you.
Consent for this specific purpose.
Email

For website management operations.

Consent for this specific purpose (cookies); Legitimate interests pursued by Premium Real Property.

Cookies, IP address

For commercial purposes, such as data analysis, audits.

Consent for this specific purpose (cookies); Legitimate interests pursued by Premium Real Property.

Cookies, IP address

For fraud prevention and information systems security.

Legitimate interests pursued by Premium Real Property.

IP address

For fraud prevention and information systems security.

Legitimate interests pursued by Premium Real Property.
IP address

To adapt, improve and modify services, in particular by identifying usage trends, or to determine the effectiveness of promotional campaigns.
Consent for this specific purpose (cookies); Legitimate interests pursued by Premium Real Property.

Cookies, IP address

5. HOW DO WE COLLECT YOUR PERSONAL DATA?
5.1 We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and the e-mail messages you send us.
5.2 Your personal data is collected via your device as follows:
(a) Through your contact request;
(b) By submitting an application;
(c) By registering for the newsletter;
(d) Through your browser;
(e) Through cookies;
(f) IP address.
5.3 Premium Real Property undertakes to process your data in accordance with the law and in a legitimate manner.
5.4 Premium Real Property will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Point 9 to understand how).
5.5. Premium Real Property's services are not aimed at minors and no personal data of minors will be processed intentionally. 
6. WHAT ARE COOKIES?
6.1 Cookies are small information files that help identify your browser and can store information, for example, user settings and preferences.
6.2 Premium Real Property will store cookies on your device to personalise and facilitate browsing as much as possible, but also for troubleshooting, statistics, quality assurance and to monitor system security.
6.3 With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, which can be withdrawn at any time through specific browser tools.
6.4 To find out more about the cookies we use, please consult our Cookie Policy.

7.HOW DO WE PROTECT YOUR PERSONAL DATA?
7.1. Your personal data is kept secure through the adoption of various technical and organisational security measures that guarantee that only those employees who must access personal data have access to it, in accordance with the rules created for this purpose.
7.2 To protect your personal data, we only use data centre providers that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers that are kept in controlled environments with limited access.
7.3 Personal data is kept on secure servers at PORTUGAL TELECOM DATA CENTER, S.A. with VAT number 510.030.785 and registered office at Rua Data Center 6200-065 Covilhã, which provides us with adequate security guarantees to protect personal data against unauthorised disclosure, loss, misuse, alteration, processing or access, as well as against any other form of unlawful processing.

7.5 Although we take the care and precautions we deem appropriate to protect the personal data you provide and that we collect, you should realise that no security system is impenetrable.

8. HOW YOU CAN EXERCISE YOUR RIGHTS:

8.1. Before we explain how you can exercise your rights, you should know what they are. The law gives you the right to ask us to exercise the following rights:
(a) Access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access your personal data;

(b) Rectification: the right to have inaccurate personal data concerning you rectified and to have incomplete personal data completed;
(c) Erasure: the right to have your personal data erased when one of the reasons listed in the legislation applies;

(d) Restriction of processing: the right to obtain restriction of processing if one of the situations listed in the legislation applies;

(e) Objection: the right to object at any time to the processing of personal data concerning you;

(f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.

8.2 You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt).

8.3 In order to exercise the above rights, you should contact Premium Real Property at the following e-mail address geral@premium-realproperty.com.

8.4 If you ask us to delete some or all of your personal data, some of the services you have requested may not be provided and Premium Real Property will only keep the personal data necessary to fulfil its legal obligations.

9.WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

9.1 Premium Real Property may use third parties to provide certain services, such as maintenance, technical support, marketing, invoicing or payment management, and they may have access to some of your personal data, namely the data required for the contracted purposes.
9.2 Premium Real Property ensures that the entities that have access to the data are credible and offer high guarantees of protection, never transmitting data beyond what is necessary to provide the contracted service, although Premium Real Property remains responsible for the personal data provided.

9.3 Premium Real Property may also transmit data to third parties in the context of investigations, enquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by court order.

10. THIRD PARTY WEBSITES.

10.1 The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of those websites, and Premium Real Property is not responsible for their policies and/or practices.

10.2 Examples of such third parties are Facebook, Instagram, Youtube, Whatsapp and Linkedin via the buttons on the WEBSITE.

11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
11.1 If data is transferred to third countries that do not belong to the European Union, Premium Real Property will comply with the legal rules, in particular with regard to the suitability of the destination country for the protection of personal data and the requirements applicable to such transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

12. MINORS.

12.1 The WEBSITE is not aimed at minors under the age of 16, so we ask that minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.

13. SENSITIVE PERSONAL DATA.

13.1 Premium Real Property thanks you for not sending us or making us aware of any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person's sex life or sexual orientation.

13.2 If you still send or make known these categories of personal data, they will be deleted immediately.

14. CHANGES TO THE PRIVACY POLICY.

14.1 Premium Real Property reserves the right to adjust or change this Privacy Policy at any time, and such changes will be publicised.

15. OUR CONTACT DETAILS.

15.1 If you have any doubts or questions regarding this Privacy Policy, please contact us in writing at geral@premium-realproperty.com.